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Anonymous User
Not applicable

‎15-02-2021 10:24

Unexpected charges for free view

Hi , my query is not listed in here. Actually I tried to check whether or not I am eligible for free week with now tv I tried my 2 accounts with same card details it showed me that u have to pay 0£ and you already used the free week offer but it deducted 3 pounds from my bank account, I saw it in my bank statement. Please sort this out I want my refund because I haven't buy any pass or subscription.

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎15-02-2021 10:36

@Anonymous User 

This is a customer forum, you will have to contact Now TV directly. The £3 sounds like a boost pass, did you get this trial Entertainment Pass + Sky Cinema Pass + NOW TV Boost Pass included?

 

This link will take you to Live chat. Just make sure to click "chat online" within the green box. 

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Alternatively you can send an email to customer support, address in the below picture. 

Now TV customer service.jpeg

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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