Hi , my query is not listed in here. Actually I tried to check whether or not I am eligible for free week with now tv I tried my 2 accounts with same card details it showed me that u have to pay 0£ and you already used the free week offer but it deducted 3 pounds from my bank account, I saw it in my bank statement. Please sort this out I want my refund because I haven't buy any pass or subscription.
This is a customer forum, you will have to contact Now TV directly. The £3 sounds like a boost pass, did you get this trial Entertainment Pass + Sky Cinema Pass + NOW TV Boost Pass included?
This link will take you to Live chat. Just make sure to click "chat online" within the green box.
Alternatively you can send an email to customer support, address in the below picture.