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Aodhan
Advocate

Unexpected Payments

I have been billed even after I cancelled and switched off auto renew. As a result I need my card details removed from the site and my account deleted.

 

Regards

 

 

 

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5 Replies
gavs82008
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Legend 5

Re: Unexpected Payments

@Aodhan 

Have a nosy at this thread.

https://community.nowtv.com/t5/Account-Billing/Charged-Twice-for-NowTV-Cinema-Pass/td-p/551476/jump-...


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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JJA
Advocate

Re: Unexpected Payments

I’m having same problem. 🤷🏼‍♀️ 

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gavs82008
Legend 5
Legend 5

Re: Unexpected Payments

@JJA 

Have a nosy at the thread I posted above your post.


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
JJA
Advocate

Re: Unexpected Payments

Thank you. I saw just after and have now put a complaint in 🤞🏻

gavs82008
Legend 5
Legend 5

Re: Unexpected Payments

@JJA 

Good stuff, hope you get it sorted 😎


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.