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Braddaz
Newbie

Unethical - Unauthorised charging my credit card for services I did not agree to

I have noticed charges from NOW on my Credit card for Now Cinema, which I never agreed to.  

I never used this service or any other at this time, and I never received any email to confirm any purchase from Now.  They could not provide a copy of any email either, even though they said they always send a proof of purchase email.  

I am extremely upset with Now's level of customer service and this clearly unprofessional and unethical practice.  I WILL NOT BE HAVING ANYTHING TO DO WITH "NOW" & advise anyone reading this, to do the same.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Braddaz 

Staff wont and don’t reply on here. See this link for the forum purpose.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

Did you sign up to the entertainment offer on here?
https://www.nowtv.com/offers
If so this comes with a 7 day free trial of boost and cinema, then £6 and £9.99 unless cancelled. 

Is anything showing up on your account?
https://www.nowtv.com/gb/account/payments

If not then it’s possible another account with the same payment info is set up.
https://help.nowtv.com/article/find-an-account

To speak with staff you need live chat. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help