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Prk
Advocate

Unauthorized payment

 

I was subscribed to Sports Month Membership for a month. After cancelling my membership on a very next day I got charged for 6.99£. How can they deduct without my permission!

can anyone advise me how can i get refund?

Thanks in advance!

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Prk 

Did you get an email confirmation of the cancellation? If not then the cancellation process wasn't completed.

Jump onto live chat to speak with staff about a refund. Make sure to be signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Prk 

£6.99 is no kind of Sports charge; are you sure it wasn’t £6.00 for a trial of Boost that Now snuck in to your signup?

But no doubt Live Chat can tell you what it was for.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.