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Anonymous User
Not applicable

‎02-09-2020 12:58

Unauthorised payments

Hi, I had cancelled all NowTV passes and payments on my account on August 31st of 2019. Since this cancellation, I have had 11 unauthorised payments taken from my account. The latest being August 31st 2020. When using account finder, an email in which I do not recognise is registered so I assume my account has been hacked. I require a refund because I don’t understand why my account is being charged when all passes have been cancelled under my name. 

 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎02-09-2020 15:04

@Anonymous User 

Best to make sure there is no duplicate accounts with the same payment details. 

https://help.nowtv.com/article/find-an-account

 

Then fill this form out providing as much detail as possible. 

https://account.nowtv.com/payments/query/incorrect-charge 

FYI that I do not work for NOW, just a NOW customer trying to help
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