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Anonymous User
Not applicable

‎14-11-2019 21:33

Unable to update payment details

I need to update my CC details, new expiry and so on, it's proving to be a bit of a nightmare as the billing address will not accept the fact that I have a House Name. Currently the Address is correct and ties in with my CC statement Address as held by my issuing bank. I want to leave the Address as it is and update my card details only, how may I do that? My details need to be changed by the end of this month....

 

I'm a UK customer and I'm logged in to the UK site and have a CC issued in the UK.

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎15-11-2019 8:36

@Anonymous User 

Some websites don't accept the address format in what should be the correct type. Best to jump onto Live chat 

 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎15-11-2019 17:39

In response to gavs82008's comment

Well I thought I'd give it another try, it insisted again that I enter a number so I tried a - (minus symbol) it took and was able to proceed. Thanks for spurring me on, next step would have been live chat!

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