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Delthecat
Advocate

‎25-02-2022 13:56

Unable to see any Broadband info when logged into Account

When I log into my account, there no information relating to my Broadband. No payments showing or possibility to change broadband settings. Its like it does not know I have broadband and is trying to sell it to me. And yes, I am using the email address used to set up the broadband in the first place.

 

Very annoying!

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1 REPLY 1
RoyB
Legend

‎25-02-2022 15:13

@Delthecat 

 

This is usually caused by you inadvertently having more than one account, though I know you said it’s the email address you signed up with.

 

Have a chat with the Broadband team, on the phone number in line 1 of my sig, below,

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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