24-12-2019 10:49
Hi
I have 1 month sport voucher on my account but when I press on it, the next screen “redeem now” is faded out so I cannot use it.
Help please.
24-12-2019 10:50
Also having now way to speak to any is a real PITA. I also keep getting cut off from online chat🤯
24-12-2019 10:50
* no way
24-12-2019 11:07 - edited 24-12-2019 11:09
Hi @Anonymous User
Have you got either a saved one day or one week sports pass on your account, where this will prevent you redeeming the one month voucher ?
Also if you are currently on a sports pass offer with more than 30 days left, then this will prevent you from redeeming the voucher.
if you are complying with the above, maybe try a different internet browser with it's adblocking software switched off.
when i redeem vouchers on my account i find MS Edge seems to work for me.
Out of curiosity was the voucher bundled with a nowtv stick ?
24-12-2019 14:36
Thanks for response. I got a free one day sports pass which I have activated instead. Do I have to use this first?
24-12-2019 14:40
Hi @Anonymous User
Yep if the one day sports pass is activated and running you will have to wait until it finishes.
Then you should be able to redeem your one month sports pass, where it should become unlocked on your account.