Unable to pay, unable to speak to customer services

[Anonymous User]

I have recieved an email stating the latest payment is unable to be taken.  I am self employed and due to having to shut down business due to covid 19 I am unemployed for the forseeable.

I need to contact customer services to find a solution as I would like to keep my services but at a loss.

HELLLLLLPPPPPP 

[Anonymous User]

I am in a position where my employment has ceased due to recent pandemic, I can not reach anyone via now tv to discuss that my payment will be late, what can i do very worried

[Anonymous User]

Its crazy I can not even find an email address 🤯🤯

[gavs82008]

@Anonymous User @Anonymous User 

I am not a broadband customer, so I am unsure of the procedure to follow with your issue. 

What I can recommend is to fill in the below form and hopefully you get a quick response. There is a freephone number that you can find on the link too, but with the lock-down I can't recall if this is also down. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Anonymous User]

Its actually not for broadband its for my TV, the number is only accepting calls in regards to Broadband. 

I think I am sorted i.e. able to make the payment this month.

NowTv need to instruct us on the best form of contact when it comes to passes etc. 

Nats🧚🏾‍♀️