10-11-2014 21:06
10-11-2014 21:44
09-02-2015 12:55
I paid £8.99 back in october for a month pass
I then decided to cancel it before the end of the month as my circumstances changed and I new I would
struggle to pay for the following months
after cancelling my subscription what seemed like successfully, I was then charged £9.99 a month for the next 3 months without realising!
I then cancelled it AGAIN
and again this month I have been charged £9.99!! I have had to AGAIN cancel my subscription
somehow Im still being charged 4 months after cancelling my subscription
and now I cannot get in contact with now tv at all
apart from this community site
Would someone please get it touch or let me know how I can get in contact with now tv.
Absolutely outraged.
09-02-2015 13:36
Hi @Anonymous User
Thank you for posting. I am sorry to hear this. As it is an account related issue I will send you an e-mail very shortly. Please keep an eye out.
Thanks
Ranj
NOW TV Team
25-02-2015 16:54
25-02-2015 17:26
Hi @Anonymous User
Thank you for posting. The contact us button is at the bottom of every help article, when you click that option it will take you to another page where the contact methods should appear.
As shown here, this is the page you will see after clicking the contact us button.
I am sure if you feel that you ahven't been given adequate help. Can I know what your issue is and hopefully I can assist.
I look forward to hearing from you.
Regards
Ranj
NOW TV Team
10-02-2016 21:14
dear now tv
please stop taking £6.99 every month from my account
my email is [email removed]
12-02-2016 14:51 - edited 12-02-2016 15:00
Hi @Anonymous User
Thanks for posting, sorry to hear you've had an issue with our service. I can see that your issue has been resolved via our livechat team which is great. Enjoy your weekend.
Cheers
Ranj
NOW TV Team
29-02-2016 16:17
And me [email removed]
18-11-2014 11:43
We joined up 10 days ago we hve not yet recieved our now tv box and are unsure of were to go from here. i been on your page trying to find ways to contact you for up 30 minutes today with no luck. i stumbled upon this and im not a vbery happy customer atm.
Paul