Unable to change password

[Anonymous User]

I’ve clicked the reset button, followed the email link but when I enter a password (10 characters: numbers + letters) nothing seems to happen. I’ve therefore unable unable to change my password.  Tried online help and the bot knows nothing! 

Any ideas or help?

[gavs82008]

@Anonymous User 

Go onto live chat and hopefully staff can sort it for you. Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint