16-07-2016 24:29
Iv been trying to cancel my pass since 23:30 and was unable. A message kept popping up saying, you cannot cancel this way, please use my account. Now I carnt as its saying my account has been suspended due to lack of funds available. I do not wish to carry on my subscription. Can staff here please help me cancel this and for no payment to leave my bank,
16-07-2016 24:45
Hi @Anonymous User
No worries. Live Chat can help with this. Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.
Hope this helps
18-07-2016 19:42
Hi @Anonymous User
We are really sorry to hear you wish to cancel.
I can see you have popped on live chat and our lovely live chat team has helped you resolve your query.
Please don't forget to fill in the short survey, we would love to hear your feedback on how our live chat team did 🙂
Thanks
Aman
NOW TV Team
19-02-2018 1:03
Hi
I have been cancelled all my passes in last month but still, payment been charged by my card for last two months. Following three amount bee charged in January and February
on 13th ( Jan and Feb)
£7.99
£9.99
£2.99
I would like to cancel account completely and looking for refund last two months
Please feel free to contact me if you need any further information
I look forward to hearing from you soon
With best regards
Ali