11-10-2016 6:33
Have been trying to add a 6 month Entertainment voucher to my account and also a 3 month for £ 5 movie pass but evertime I try to apply the vouchers I get an error message "Well, that didn't go to plan Please wait a moment and try again.". Contacted support last night and after trying various combinations of PC / Mac / Ipad with Safari / Firefox they cancelled the original vouchers and gave me new codes - they didn't work either - I eather get the above error message or on a PC with Firefox nothing happened when I clicked on the continue button - I then got passed onto level 2 support who also couldn't get them to work - he then asked if I was a combo customer which I said no I wasn't and then he suggested I contacted the Combo team and "click on broadband and phone when you go to contact us" I did ask what the Combo team can do for me as I am not a combo customer - I also couldn't understand what the Combo broadband and phone support team could do about tv passes. At this point I had been onto the live chat for over a hour so I had to give up as I needed to have my dinner !
Do you any suggestions about how I can apply the vouchers or do I need to cancel
Solved! Go to Solution.
11-10-2016 21:29
@Anonymous User that's a pain. @Anonymous User is one of the Now Team I am sure he can look into this for you and help you.
11-10-2016 7:18
11-10-2016 7:55
Okay will try later on today
11-10-2016 19:27
Even worse today doesn't even give me the option to apply a voucher !
Will contact support tomorrow and if that doesn't fix it just cancel
11-10-2016 21:29
@Anonymous User that's a pain. @Anonymous User is one of the Now Team I am sure he can look into this for you and help you.
30-11-2017 14:17
Realise this is an old post, but interested because I'm having a similar issue trying to apply a voucher.
Live chat help has been beyond useless.
Trying to apply a Chromecast Movies/2 mths for £5 voucher. Every time I do I get the error message
"We're having trouble with vouchers right now
30-11-2017 14:32
Hi @Anonymous User
If you are having difficulty applying the Chromecast offer for 2 month NowTV cinema, then perhaps there is something posted in this linked thread below might point you in the right direction.
https://community.nowtv.com/t5/Cinema/Chromecast-free-2-month-cinema-pass/td-p/449905
30-11-2017 14:37
30-11-2017 14:43
@Anonymous User
You mentioned that you have been dipping in and out with other passes, was this with voucher codes which you applied yourself ?
If so, and there is a green "apply voucher button" next to your cinema pass then i would have thought you would be able to apply the Chromecast offer to your account.
30-11-2017 14:44
No, I usually just buy a voucher on-screen (I have a NowTV box - old version).
There are no vouchers to apply just now, I assure you. 🙂