Unable to add the same card details to new contract

[DJS]

I have just renewed m contact and when trying and the same payment card that I have been using previously the payment wont setup and errors.

[RoyB · Accepted solution]

https://community.nowtv.com/t5/Account-Billing/Payment-date-changed/m-p/611735/highlight/true#M24256

[gavs82008]

@DJS 

Payment for what TV streaming or broadband?

[DJS]

Broadband....   I'm moved to a new contract but trying to use the same card as my payment method.

[gavs82008]

@DJS 

Have you tried another browser and deleting cookies/data?

[DJS]

yep and also tried a different device.

[DaventryCalling]

I have just joined NOW- still in my 14 day cooling off. 

My issue is similar - when I land at My Account/Payment Details the Billing address shown is correct, and when opening the 'TV Subscription' that too is correct, when I open Broadband Payments, the supply address (its a holiday home) is shown, not the billing address.  Edge & Chrome browsers with cleared cache makes no difference 

Called up the CS desk & they confirmed it their end so I am being passed to technical services as TV billing address is correct to card, Broadband is not.

On hold so filling time here & crossing fingers that the tech is just showing wrong address.

Currently a Plusnet customer at the supply address and so rather hold here & get it resolved   !

[DaventryCalling]

Turns out that while I’m not activated the billing information is pending an update. Seems logical so time will tell ! 13/10 here I come …