Unable to access NOWTV services through Virgin Broadband

[Anonymous User]

A month or so ago we lost access to the entertainment package through our NowTv box. I had thought that this would resolve itself over a day or so but we were never able to get access again. Only after trying to log onto my NowTV account through my PC I realised that the problem was more than just a small glitch, whenever I try to log into my NowTv account through my home broadband on all my devices, pc and mobile phone I get the error message '!unable to sign you in, please try again later' where the log in details boxes should be on the webpage. The NowTV website loads, just that there is no longer a log in box for me to log in with, just the error message.

I am presuming that this is the reason why my NowTv box is no longer able to access the live channels on the entertainment package, or any of the content/boxsets.

When I switch to using my mobile Internet access through my phone rather than my home broadband I am able to access my now tv account through my pc and mobile phone with no issues at all.

From what I have read from other customers it appears that there is a possibility that NowTv /Sky has blocked my ip from accessing their services (random I know). I did try to get help through Now TV help and support and also through the call centre/live chat, but they didn't really have any idea of what I was trying to explain or have any idea of the possibility that my ip may have been blocked. They did ask if I had used a VPN, which I explained to them that I didn't have a clue what a VPN was so no I hadn't used a VPN, they said that the problem was with Virgin Broadband, I did check with Virgin Broadband and they confirmed that they have definitely not blocked my my Internet access to NowTV services.
Would it be possible for someone at NowTV to please check the possibility of my Virgin Broadband IP address being blocked and if so, could it be unblocked? My family and I are definatley missing our access!

[Anonymous User]

Exactly, still getting the exact same message when trying to log into any NowTv service using my home Virgin broadband, I can't understand why they would block my IP after almost 2 years of it working fine!  Doesn't look like they need or want the business though, which is strange.  Anyone from NowTv able to help please??! 

[Anonymous User]

Why will now TV not accept my password and I have changed 6 times to log in  still there's always an error it has my email correct as I'm able to change the password but won't accept any of the changes!!! 

[Anonymous User · Accepted solution]

UPDATE 31/03/19

Just to update, I randomly checked to see if I was able to log into my NOW TV account through my Virgin Broadband, and oddly enough I could!  We have also purchased an entertainment package and our NOW TV appears to be working fine, as it did previously, hopefully NOW TV will prevent this issue arising in future!! 

[Anonymous User]

I’m having the exact same issues. What steps did you take to solve this?

[Anonymous User]

Same here got virgin last week and cannot log on to the network. It’s obviously been blocked.