cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Two random charges

I took out a 7 day free pass for entertainment and movies, decided to keep going as it was quite good!

 

Anyway I was randomly charged £12 then £9 but don't know why?

 

Any ideas?

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

There are a couple of things, another account could have been created using the same payment details. 

You can confirm using this link. 

https://help.nowtv.com/account-finder/ 

 

If there is only the 1 account, you can check to see recent payments by

https://help.nowtv.com/article/how-do-i-view-my-payment-history

 

You can also try filling this form out, but its not a guarantee. 

https://account.nowtv.com/payments/query/incorrect-charge

FYI that I do not work for NOW, just a NOW customer trying to help