28-04-2020 22:56
I took out a 7 day free pass for entertainment and movies, decided to keep going as it was quite good!
Anyway I was randomly charged £12 then £9 but don't know why?
Any ideas?
29-04-2020 8:29
@Anonymous User
There are a couple of things, another account could have been created using the same payment details.
You can confirm using this link.
https://help.nowtv.com/account-finder/
If there is only the 1 account, you can check to see recent payments by
https://help.nowtv.com/article/how-do-i-view-my-payment-history
You can also try filling this form out, but its not a guarantee.
https://account.nowtv.com/payments/query/incorrect-charge