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Soslowhelp
Advocate

Two payments taken,

Why have Nowtv taken 2 payments this months of all months, why no help that actually helps. Fuming. No real contact, the company is not helpful. 

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gavs82008
Legend 5
Legend 5

Re: Two payments taken,

@Soslowhelp 

Its more likely down to a glitch in the system when you were taking out a pass in the first place.

 

As we are all customers like yourself we can only give you advice and links to get in touch with Now TV staff directly.

 

First you should check this link to ensure you only have 1 account with your payment details 

https://help.nowtv.com/article/find-an-account

Then fill this form out 

https://account.nowtv.com/payments/query/incorrect-charge

 

Also you have Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Just make sure to click “chat online” within the green box 

 

Or drop Now TV an email using the address in the picture below 

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FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Soslowhelp
Advocate

Re: Two payments taken,

thanks for your input, as far as I can see I basically do everything to get my own money back. I’ve been on chat, still waiting for result. Very poor service, it’s like the police giving me all the tools to get evidence of a crime. Ridiculous. 

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