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Re: Trying to cancel subscription

i wont to cancle my now tv pleace

 

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Legend 5
Legend 5

Re: Trying to cancel subscription

@donnarichardson just visit My Account and click on the Cancel Pass button. 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Observer

Re: Trying to cancel subscription

page above does not exist
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Re: Trying to cancel subscription

@Sharon1231 if clicking My Account takes you to the homepage, you've logged in with the wrong username. It's possible to have multiple Sky iDs and only the one attached to NOW TV will work. If you've had Sky Broadband or TV in the past your browser may have auto completed your old username. Try other usernames you might use or the forgotten username link on the login screen.
Also you could look through your emails for communications you've had with NOW TV and see if any of these include the correct one, or load the app which you've been watching on and check the settings to see which username is on that.

Once you've got the right one, clicking My Account will show the passes and you can cancel them with a few clicks.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Trying to cancel subscription

please please cancel my subcription! why must you make it extreamly stressful to leave?

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Re: Trying to cancel subscription

@owlzee cancelling only takes a few clicks. If you are having problems what's going wrong?

This faq should help http://help.nowtv.com/article/How-to-cancel-NOW-TV

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Community Manager
Community Manager

Re: Trying to cancel subscription

Hi @owlzee,

 

Like @artesea said - should just be a matter of clicking "cancel pass" when you go to "my account > my passes".

 

If you're still having problems can you let us know what's happening and we'll look into it for you?

 

Thanks

 

Simon

NOW TV Team

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Advocate

Re: Trying to cancel subscription

why does my history show that i am to be charged after cancelling

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Legend 5
Legend 5

Re: Trying to cancel subscription

@jjflash history? You want to be looking at My Passes, it should show when then pass expires if it's been successfully cancelled.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Legend 5
Legend 5

Re: Trying to cancel subscription


@jjflash wrote:

why does my history show that i am to be charged after cancelling


Hi @jjflash

 

just to add to @artesea post above

 

This help article might explain while you're still being charged

 

While you should be able to cancel using any device which has the capability to access the now TV website. I would always recommend that cancelling is done using a laptop PC, desktop PC or Mac and not a mobile device. For one thing, it's much easier to see what you're doing on a PC.  Be aware that the web browsers used by mobile devices can sometimes contain limitations which can prevent aspects of some websites from working properly. So if you're managing an online account. It's always best to use a proper computer.

 

To cancel now TV go to the my account button near the top right of any page on the website and select 'my passes' from the list then click the cancel pass button next to the appropriate pass. Remember each pass type needs to be cancelled separately.

 

After clicking cancel pass you will be taken through a series of dialogues. Follow the dialogues clicking the appropriate option each time. Once you have finished your get a notification confirming that the pass you have selected to be cancelled has been cancelled and you will no longer be charged for it. 

 

If you need further assistance you can contact live chat. To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat" there is also an email option

 

Hope that helpsSmiley Happy 


I do not work for now TV. I am simply a NowTV customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.

If you find posts on the community useful or helpful can you give them Thanks By pressing the thumbs up button. If a post solves a problem you are having can you mark it as an accepted solution.