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Advocate

Re: Trying to cancel subscription

The instructions on how to cancel a subscription are out of date. Would someone @ NowTV please have a look & update them?

http://help.nowtv.com/article/How-to-cancel-NOW-TV

I am NOT getting any options on my Passes screen to 'Cancel Pass'

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Legend 5
Legend 5

Re: Trying to cancel subscription

@nowthentv they are up to date. 

Do you a) actually see a list of passes with dates showing when they next renew? b) what buttons do you get next to each pass? 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Trying to cancel subscription

I think I see the problem. The previous card payment failed, so it's not allowing me to do anything, presuambly until I make another payment. I updated the card details yesterday, but it still hasn't updated what I can do.

I checked my purchase history. I've paid for Movies (9.99 on 11th Sep) & Entertainment (6.99 on 7th Sep). It is now 12th Oct. You would think I could cancel without making further payments, especially since I was all paid up when I first checked this...

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Legend 5
Legend 5

Re: Trying to cancel subscription

@nowthentv sounds like your passes are cancelled. This happens automatically when payment can't be taken.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Trying to cancel subscription

Hi, please can you help? I've had a few NOW TV accounts in the past but the ones I can log into aren't subscribed to any packages. I must have another account as I have £10 coming out wach month even though I don't use Now TV. Please help me cancel my account asap. Thanks, Marc

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NOW TV Team (Retired)

Re: Trying to cancel subscription

Hi @MKR564644

 

As this is an account related issue I will send you an email soon.

 

Thanks

Andy

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Observer

Re: Trying to cancel subscription

I have been trying to cancel my subscription for hours now and it is impossible, very frustrated 

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Advocate

Re: Trying to cancel subscription

I can't cancel my pass, when I sign in to my account it says I haven't any passes running or have not purchased anything since 2014, yet I have just been billed £9.99 for a movie pass which is still available on my tv yet not listed in my account payment history!!!!!!
This is driving me mad., and costing me money!!!!!
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Expert 2

Re: Trying to cancel subscription

Hello @Albion1234 and @Sophie2345 please speak to live chat regarding this problem. They will help you 🙂 

 

http://help.nowtv.com/GEN_ContactUs?articleId=kA1G0000000Cug0KAC&kavArticleId=ka1G0000000LSF9IAO&tok...

I hope I've helped! If I have please take a moment to click the thanks button 🙂
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Re: Trying to cancel subscription

hi i am wonting to vancle my free trile with nowtv

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