08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
Solved! Go to Solution.
08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
27-10-2020 15:21
you have been taking money out of my bank account when i dont even have nowtv.. i canceled it ages ago can someone from customer services call me on 0744663067 to give me back my refunds.
11-12-2020 11:27
Hi I have just gone into my account and cancelled my cinema pass but it still shows saying they will take the payment on the 26th december do anyone know what i can do ??? thank you
11-12-2020 11:29
Contact your bank and block any payments. This company needs to be sued. B*stards.
11-12-2020 12:56
@Anonymous User @Anonymous User
Email for Now TV customer services below.
21-12-2020 10:55
Have you manage to cancel if so can you let me know how please
21-12-2020 15:18
@Anonymous User
Send an email to the address I posted directly above your post. You'll have better luck getting in touch with Now TV staff directly.
29-12-2020 15:56
For any new queries on this, if like me you have had absolutely no response what so ever from NOW TV I advise anyone to go to your bank account and tell them that NOW TV are keeping your details illegally due to GDPR rules and to get them to block all payments. I myself will never use this company again, taking unauthorised money out of my account is disgusting and again ILLEGAL!!!!!
Your welcome 🙂
06-01-2021 13:35
NowTV cancellation is a scam.
I cancelled - fully cancelled, i.e. went through all the "Are you sure you want to cancel?" nonsense, last month, but disgusted to see I have been charged again, and it shows I still have the pass.
It's like Hotel California - you can check out but never leave.
It is a pitiful scam. I have zero trust in NowTV.
I have cancelled again, and will be back every day to check they do not re-start it.
Not sure if there's a Complaints department I can go to to attempt to get my money back from this appalling business.
06-01-2021 13:41
@Anonymous User
You have 3 options
1. Live chat. Just make sure to click "chat online" within the green box
https://help.nowtv.com/article/how-to-submit-a-complaint
2. Fill this form out and await a reply
https://help.nowtv.com/complaints/tv
3. Drop an email to this address (in picture below)
06-01-2021 15:08
Thank you for the links.
I have written to see if they can refund me.
Much appreciated.
RL.