08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
Solved! Go to Solution.
08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
14-03-2017 18:04
Hi @Anonymous User (Liz or Ed depending who is typing) please contact Now chat via this link
they are open 8 - midnight
They can process the refund for you.
One tip I have for you is to add a payment pin to your account so you cannot accidentally make purchases.
15-03-2017 1:07
15-03-2017 8:22
Hello @Anonymous User 🙂
Click the green "My Account" button at the top of the page. From the drop down list, click on "My passes". From there, you can cancel any passes.
If you want your account deleted, live chat is the best option.
https://help.nowtv.com/article/How-to-use-the-NOW-TV-My-Account-section
Click the link and then the green contact us button at the bottom. Then select " live chat".
Best on a PC/Mac. 🙂
17-03-2017 13:08
i would like to cancel my now tv but cant do it and i have tried all the suggestions on the forum.
17-03-2017 17:51
@Anonymous User wrote:
i would like to cancel my now tv but cant do it and i have tried all the suggestions on the forum.
@Anonymous User
Hi Tom 🙂
We are sorry to hear you want to cancel and that you were unable to do this via the suggestions on our fourm, Here is a link that will take you to our contact us page where you can get in touch with us via live chat and we can get this cancelled for you. http://po.st/FA5j4K
Thanks Kymberly
17-03-2017 19:06
Hi and welcome to the forum @Anonymous User,
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.
Cheers
05-04-2017 16:16
Hi,
slightly different problem. I'm trying to cancel NowTV Movies. I can get to the Passes page and can click on cancel etc. Once I've filled in the survey, I can't get any further as I get:
Service Unavailable
The service is temporarily unavailable. Please try again later.
I've had this for a couple of days.
Is the system down for cancelling? plenty of time before it renews but I'd like to do it as soon as possible ~(before I forget!)
17-04-2017 8:28
cancel my account
17-04-2017 9:29
@Anonymous User wrote:cancel my account
It does not work like that @Anonymous User!
It's the responsibility of the NOW TV subscriber to manage their NOW TV account!
Please refer to my previous post, which describes how to 'officially' cancel your subscription(s). If you fail to do-so, your subscription(s) will automatically 'roll-over' and your assigned debit/credit card will be charged.
Cheers
07-05-2017 12:57