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Advocate

Re: Trying to cancel subscription

Done that and nothing is showing as active if i go on nowtv and select movies i now have to buy a pass which is fine same with the entertainment and sports,however under puchase history it still says i will be charged £9.99 from 15/12

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Community Manager
Community Manager

Re: Trying to cancel subscription

Hi @jjflash,

 

Thanks for posting.

 

This is just a record of what appears when you first sign up - it basically just acts as a record that you were notifyed of this if you didn't cancel and questioned it. 

 

Thanks

 

Simon

NOW TV Team

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Observer

Re: Trying to cancel subscription

I have tried this link but it just comes up with an error message. Please can someone help me to cancel my NOW TV. ....thanks
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Observer

Re: Trying to cancel subscription

Any ideas as to how I cancel my Now TV? I have tried everything. Any help will be much appreciated. Thanks.
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Observer

Re: Trying to cancel subscription

Any advice as to how I cancel my Now TV. .. I've tried everything. ... thanks for any help you can give...
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Legend 5
Legend 5

Re: Trying to cancel subscription

@bexyhom are you at least given the option to cancel an active pass? If you are try selecting the Other option in the reasons for cancelling. Also make sure that you have no ad blockers enabled whilst doing it incase they are breaking the cancel flow.

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Advocate

Re: Trying to cancel subscription

I took a month trial voucher and applied this.  It had ticked the do not renew box but when I checked there is a trying to take payment from 11 January.  This is not acceptable.  I can't see the live chat and now my morning is taken up with trying to cancel.  Although the card details are not current so no payment can be taken.  I found it really difficult to actually get into my account the box does not drop down but has to be scrolled and I did not work that out for the first few times.  

I used the voucher becuase i am at home over xmas but now won't be accessing - but I might buy a month's again - the price I was lower than what I am being billed e.g. £9.99 I thought it was £6.99.  When problems occur like this you don't want to bother at all and Sky won't get my money.

Why can't I access live chat or get a response.

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Legend 5
Legend 5

Re: Trying to cancel subscription

@ANNOYED1231 there is no "Do not autorenew box" so you couldn't have ticked it.

£9.99 is the price of movies, £6.99 is the price of entertainment, they are two separate packages and you can have either, both or none.

 

To speak to live chat just visit

http://help.nowtv.com/article/How-to-cancel-NOW-TV

and click on the Contact Us button at the end of the article. 

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I'm a Community Contributor not staff, so whilst I know a lot about the service I will be unable to help with any account issues.
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Community Manager
Community Manager

Re: Trying to cancel subscription

Hi @ANNOYED1231

 

Thanks for your post. 

 

I have sent you an email in regards to your query. 

 

Thanks, 

 

Karl

NOW TV Team

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Advocate

Re: Trying to cancel subscription

OH !! I was NOT trying to cancel my account but to cancel the movies trial that I took out and I could not get into my account to do so without a lot of changing of passwords and also I could not contact anyone as no live chat was showing.  The live chat link I was sent then worked and the operator was helpful and said the movies one would be cancelled.  Then I got your email seperately to say you had cancelled both the movies and the entertainment subcriptions - these were part of the package I bought with the box.  

 

Why have you cancelled both subscriptions!? That was not what I asked and I did eventually get into live chat and only discussed closing the movies one and keeping the entertainment one that was valid until May 2016.

 

I am not going to have to go into to check what has been done. I can only repeat that I bought these vouchers as part of a package and did not ask for the entertainment one to be cancelled. Can you reinstate this or do I have to complain further and talk to the Now Team at Sky at Osterley where I used to work???

 

UPDATE - once again I could only access my account if I changed the password - this is tiresome - and I have been able to turn the entertainment package on again - so no action requried from you.  Do bear in mind that occasional use of this is not that simple and every time I have used the account I have to enter by changing the password again.  It's a shame it is clunky in this way.  Otherwise it is a great way of accessing Sky's content on an ad-hoc basis for the single person who often will not view as much as a family on a monthly subscription and enjoy a few movies or a winter of entertainment - eg am out much more in the summer or a sports event or series.

 

Hopefully it will get easier to use the website.

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