08-10-2014 23:31
I want to cancel my subscription but after following the instructions several times I still cant manage to do this, please can someone help me. the option to go to my account is usless it does nothing but take me back to main page. trying contacting now tv direct that is also usless...
Solved! Go to Solution.
08-10-2014 23:35 - last edited on 14-11-2017 9:28 by Karl-F
http://help.nowtv.com/article/Cancel-NOW-TV
Have you tried link above? If that doesn't work you need live chat between 8am and midnight i think the times are now.
12-10-2015 6:49
@Anonymous User they are up to date.
Do you a) actually see a list of passes with dates showing when they next renew? b) what buttons do you get next to each pass?
12-10-2015 12:58
I think I see the problem. The previous card payment failed, so it's not allowing me to do anything, presuambly until I make another payment. I updated the card details yesterday, but it still hasn't updated what I can do.
I checked my purchase history. I've paid for Movies (9.99 on 11th Sep) & Entertainment (6.99 on 7th Sep). It is now 12th Oct. You would think I could cancel without making further payments, especially since I was all paid up when I first checked this...
12-10-2015 13:40
@Anonymous User sounds like your passes are cancelled. This happens automatically when payment can't be taken.
14-10-2015 19:04
I have been trying to cancel my subscription for hours now and it is impossible, very frustrated
14-10-2015 21:18
14-10-2015 22:30 - edited 14-10-2015 22:31
Hello @Anonymous User and @Anonymous User please speak to live chat regarding this problem. They will help you 🙂
27-10-2015 16:40
hi i am wonting to vancle my free trile with nowtv
27-10-2015 16:42
i wont to cancle my now tv pleace
27-10-2015 18:03
@Anonymous User just visit My Account and click on the Cancel Pass button.
02-11-2015 18:08