Too many devices

[Anonymous User]

I need to remove my ex partner from my device. Is there anyway of doing this??

[gavs82008]

@Anonymous User 

What do you mean.

Broadband or the TV streaming side?

[Anonymous User]

I need to remove my Ex partners device so he can no longer watch

[gavs82008]

@Anonymous User 

Annoyingly there is no easy way to maintain the devices. 
You will need to jump onto live chat and speak with staff. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Heinstein]

Would changing your Now TV password do what you want?

No one would not be able to access content without the new password.

[gavs82008]

@Heinstein 

You can change the password, however that won’t automatically log you out of any devices.

[Heinstein]

Oh, OK, thanks for the info, changing the password won't be enough then.  🙁

[commanda6]

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@gavs82008 wrote:

@Heinstein 

You can change the password, however that won’t automatically log you out of any devices.

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@gavs82008 @Heinstein 

Hello

When the password for a Now account is changed, you will be presented with the option to force sign out on all devices. However, this is an option, you must choose it is not the default.

Hope this helps you out

EDIT

Oh dear, I think I typed the wrong person. My apologies @Anonymous User I tagged @Heinstein Accidentally 😐

[RoyB]

@Anonymous User @commanda6 

While that is certainly the method to use, and the only one we can use effectively, the last I heard was that it was broken, and though you could go through the procedure, it doesn’t  actually remove any devices any more. This has been the case ever since the device swap rules were changed.

It may have been fixed since, but I haven’t seen any news of that.

Therefore asking Live Chat to remove the device for you, after the necessary password change to ensure they can’t come back, is the only effective method at present.