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Anonymous User
Not applicable

Theft

I posted an article that I'm still waiting for refund where you added movies to my account without authorisation. I've not watched and want my £9.99 back as we didnt order. I've cancelled so no future additions. you've now added entertainment for another £9.99. I've emailed but basically wanted to share with other users that you're nothing but a f*cking thieving bunch of c*nts and you should be avoided.

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

Firstly, enough of the swearing as its a breach of community rules.

 

Secondly, this is a customer to customer forum, so only folk like you and me (customers) will see your post. 

 

Did you take out a trial on the offers section which is for all 3 memberships? (entertainment, movies and boost) If so then you will need to cancel all 3 unless you want to get charged. 

 

For any type of refund, you will need to speak to staff directly, via live chat. By clicking "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Firstly, enough of the swearing as its a breach of community rules.

 

Secondly, this is a customer to customer forum, so only folk like you and me (customers) will see your post. 

 

Did you take out a trial on the offers section which is for all 3 memberships? (entertainment, movies and boost) If so then you will need to cancel all 3 unless you want to get charged. 

 

For any type of refund, you will need to speak to staff directly, via live chat. By clicking "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help