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Anonymous User
Not applicable

The get in touch button.....

I have just spent  half a day trawling around Now TV trying to contact them directly  and the fabled GET in TOUCH  button  a phone number or live chat has never been seen in 4/5 hours of looking. Not impressed with this user vicious piece of software. Can anyone out there point me in the direction of a phone number or any method of talking to a NOW TV rep about what I want to do please.... Thanks 

17 REPLIES 17
schnapps
Legend 5
Legend 5

Hi @Anonymous User

You should be able to get in touch with nowtv via live chat or send them a message by clicking on the Help button (top right of your internet browser when on the forum) and select the most relevant help topic, where you should see a blue get in touch button on the help article page.

If you then click on the this blue get in touch button it should divert you then to the nowtv contact options.

More info here

https://help.nowtv.com/article/how-to-contact-now-tv

To save you more time here is a direct link to nowtv (please note that the telephone helpline number is only available to broadband customers only).

https://help.nowtv.com/contact-us/managing-my-devices

Anonymous User
Not applicable

I still see no button. Wasted an hour on what should be a 5 second question. Not happy

 

Anonymous User
Not applicable

I had exactly the same problem. This is a total joke. 

RoyB
Legend

@Anonymous User 

 

And this is a button, or leads to one, at least:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Sending you in circles , rubbish response 

Karl-F
Community Manager
Community Manager

Hi @Anonymous User,

 

Thanks for your post, can you please let us know what issue you're experiencing? 

 

Thanks

Karl

Anonymous User
Not applicable

Whenever I click on it, I get the "not available" sign of a red circle with a red diagonal through it. I was getting this last night as well when I was trying to enter Entertainment Pass numbers which weren't recognised. They were bought as cards from Tesco yesterday, so they are definitely genuine.

Anonymous User
Not applicable

finaly found a way to contact you.im absolute ly discusted that my white box dont work ive been a customer since day 1.i wont b buying a new box as i shouldn't have to

ukbobboy
Legend

@Anonymous User 

 

Well Lee

 

First, I'm not Now TV, just a customer like yourself.

 

Second, Now TV are unlikely to see your temper tantrum here because this is a customer based forum and they only occasionally pop in.

 

Third, It's been publicised for the past 4 or so months that the white box's time was up, and as you say, it's been around from year dot.

 

And finally, nothing last forever.

 

UK Bob

 

PS.  I could explain why the white box has bitten the dust but as you found your way here you can look it up.