I really need Now TV help. I have 4 devices registered to my account. I have used my PS4 as my main device but due to moving house early May started using my phone. Now I am moved in with a new internet connection I canot use my PS4 until June 1st - what is this all about?
If I can use at least 2 devices and have 4 linked why can I only use 1? Im happy to delete all my devises (I removed my PS3) and just watch the PS4 but there is no option to do this. So, in short I can watch Now TV on just one devicem my phone - untill next month. I go on holiday next week in the UK. I want to take and watch Now TV on the PS4 and dont care about my other devices.
This is a really poor, limited customer experience and what makes the matter worse is your customer service is appauling. I cant speak to anyone on the phone (I tried Sky and Now TV for an hour today and got knowhere). You claim to have webchat but this is not available (there is a box with a red circle round it but no actual option) and your email option is not available either. All I can do is post this comment and hope someone at Now TV picks it up.
How do I raise a complaint and how do I cancel my subscription?
Anyone from Now TV prepared to reply or get in touch??? Im back today AGAIN trying to use 'Live Chat' or Email to resolve my issue and neither are available on the website. my user name is mjkenobi - please contact me, I am one click away from cancelling.
Thanks, that is really helpful. I never actively removed the PS4, all I did was add my new phone to view Now TV. I was suprised following the move that the PS4 would no longer work. I removed the PS3 to test to see if by removing a devise it would allow me to watch on the PS4 but nothing changed. I will be cancelling as this service is poor. No customer support and the navigation is bad. The interface has improved but is still no where near as good as Netflicks (which is shocking considering how long Sky have been in business). Not a good customer experience and in this day and age of digital it has still wasted 3 hours of my time to get knowhere. - Latest rant over (smiley face)
Hi I have just signed up for the 14 day trial for the entertainment pass. It's for my now tv box and my daughter's ipad.
At the moment I can only use the now tv box, and although I have to start paying at the end of the trial in a few days' time, my daughter cannot view on her device until June 1st! Not a good incentive for me to continue after the trial!
@powercomm the device limit has kicked in because your account is old (your forum profile dates back to 2013) so the allowance to add 4 devices at the start without restriction doesn't apply. Jump on to Live Chat and explain your situation, they might be able to sort something out for you this time.
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
I'm sorry to hear of the problems you've been having and sorry for the delay in getting back to you we have been a little over run.
I'll take a look at your devices for you and send you an email.
NOW TV Team