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Kita1
First Poster

Re: Terrible Device Limit

I’m having the exact same problem. On the verge of cancelling this when I can’t even watch it. Thing is I haven’t even moved or changed devices from the last time I was using it. Go figure. So frustrating and just feels like a waste of money 

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ukbobboy
Expert 3

Re: Terrible Device Limit

@Kita1 

Hi Kita

You said, "Thing is I haven't even moved or changed devices from the last time I was using it.  Go figure?"

I bet you've had a software updates on one or more of the devices you are using, simply because whenever a non-Now TV device, except Roku's, receive an update the Now TV systems sees it as another (new) device, hence your devices seem to multiply on their own.

The only thing you can do is contact Now TV's help chat and get them to reset your devices, and yes, you will probably have to do this every time your devices get software updates.

 

UK Bob

 

 

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PaulNormanUK
Contributor 1

Re: Terrible Device Limit


@ukbobboy wrote:

I bet you've had a software updates on one or more of the devices you are using, simply because whenever a non-Now TV device, except Roku's, receive an update the Now TV systems sees it as another (new) device, hence your devices seem to multiply on their own.


I had this issue with my three youview boxes! Every few weeks I would sit down to watch something only to find that all three boxes would no longer allow me to watch anything. When logging in to my Now TV account, the devices were still listed yet the boxes always threw up an error. People say get on to live chat, what a pain to have to do this every 6 weeks or so! When you do, the reset only allows you to add the one box, not all three. I no longer watch NOW TV on Youview because of this.

 

ukbobboy
Expert 3

Re: Terrible Device Limit

@PaulNormanUK 

 

Hey Paul

 

Yeah, it is a pain but how else are users without Now TV or Roku devices gonna currently use Now's services?

 

The only way I guess this problem, of self multiplying devices, could be cured is if the Now system could recognise the MAC address of each device being used, rather than monitoring the ever changing IP address.

 

Nevertheless, whatever solution Now TV come up with to fix this situation, I hope they come up with it quickly otherwise they will loose more users. 

 

UK Bob

 

 

 

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PaulNormanUK
Contributor 1

Re: Terrible Device Limit


@ukbobboy wrote:

The only way I guess this problem, of self multiplying devices, could be cured is if the Now system could recognise the MAC address of each device being used, rather than monitoring the ever changing IP address.

 


It can't be anything to do with IP address changes. My external IP address never changes, neither does any of my local IP addresses that are assigned to my devices by my router. I'm guessing that when you "Activate" a device such as a Youview box, a certificate or config file is stored on the device and everytime a firmware update is applied, this certificate or config file is deleted. As you point out above, idealy Now TV should be identify the hardware via MAC address, Serial number or both so that when a factory reset is preformed or a firmware update applied a user can continue to view NOW TV on that device without hitting any device limits.

 

Why do we even have device limits though? Just limit the streams, problem solved!

Motski
First Poster

Re: Terrible Device Limit

I signed up to the special offer to use the Sky Sports Mobile app through Now TV, then tried to use it, but realised I'd need to use my phone, so I removed one ipad from my devices so I could add it. However, removing that device has used up my device changes so I can't add my phone!? Surely a change should allow one removal and one to be added?!

 

Is there any chance this could be corrected?  I signed up to the service so I could watch gaames like Man United vs Liverpool and Man City vs Chelsea, both on today, but it's telling me to wait until March?

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Keepy
Occasional Poster

Re: Terrible Device Limit

Complely agree with this. massive pain in the rear.. living in a house with 3 kids, and many devices.

 

I'd be happy to even pay a nominal amount for a handfull more devices, and still keep the streaming at 2..

 

as it stands the kids tend to use netflix more anyway, because, well... theres better content on at the minute! 

 

Sky arent making it easy for me to keep justify using the service tbh.. and tends to only get used around here when we cant find anything we want to watch on Netflix, iPlayer and Amazon..

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PaulNormanUK
Contributor 1

Re: Terrible Device Limit


@ukbobboy wrote:

@Kita1 

Hi Kita

You said, "Thing is I haven't even moved or changed devices from the last time I was using it.  Go figure?"

I bet you've had a software updates on one or more of the devices you are using, simply because whenever a non-Now TV device, except Roku's, receive an update the Now TV systems sees it as another (new) device, hence your devices seem to multiply on their own.

The only thing you can do is contact Now TV's help chat and get them to reset your devices, and yes, you will probably have to do this every time your devices get software updates.

 

UK Bob

 

 


I have reported this to Youview as it happens on their platform too! It's under investigation so hopefully Youview will be able to work with NOW TV so that this issue doesn't occure when they update the software on their boxes in the future. 

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ClockEnd
Advocate 1

Re: Terrible Device Limit


@Motski wrote:

I signed up to the special offer to use the Sky Sports Mobile app through Now TV, then tried to use it, but realised I'd need to use my phone, so I removed one ipad from my devices so I could add it. However, removing that device has used up my device changes so I can't add my phone!? Surely a change should allow one removal and one to be added?!


A good reason to have a separate account for the mobile pass.  

 

Currently I have three accounts 

  1. Entertainment
  2. Sports
  3. Mobile Sports

In theory, I can watch 5 separate streams on 18 different devices!

 

In reaity, I just have one device for mobile sport and the others for Rokus, Now TV Sticks and three iPads of varying sizes which just about cover the needs of the five of us in the house.

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Daniyal123
First Poster

Re: Terrible Device Limit

Could you do this for me please

 

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