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MarkM
Newbie

‎27-03-2023 8:26

Terminated service still being charged

Hi, I cancelled my broadband in Late January but I’m still getting charged. Can someone please help me to understand why? I moved to Vodafone and it’s not easy to find help from Now.

thanks

mark

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2 REPLIES 2
redchiz1
Champion 2

‎27-03-2023 9:49

You can contact the broadband team by calling 0800 759 1213.

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gavs82008
Legend 5
Legend 5

‎27-03-2023 16:46

@MarkM 

How did you do the move to Vodafone?

Did you let them take control of your line? Which means that they should have cancelled the service with NOW for you.

Otherwise call the broadband team using the number provided by @redchiz1 

FYI that I do not work for NOW, just a NOW customer trying to help
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