08-08-2022 15:56
Switching over from Talk Talk TV. They seem to have activated the sports part, but asked me to take on trial membership of the other parts (cinema and entertainment). After several hours of gibberish from Talk Talk, was told that the extra boosts would be billed to Talk Talk...but no such luck. Anyone else had this problem and managed to get any sense?
08-08-2022 17:46 - edited 08-08-2022 17:49
@Anonymous User
I’m having trouble determining the issue here 😢
You had Now through TalkTalk, but it’s not clear what; Sports, (Now) Boost, Entertainment, Cinema; which, if any, were you paying TalkTalk for?
And now you are moving, or have moved, to Now Broadband; so you want TalkTalk to ‘let go’ of your paid-for Now membership(s) so you can take these up directly with Now, ideally on your existing account with Now.
Is this what you have asked TalkTalk to do? What have they done instead?
08-08-2022 17:59
08-08-2022 19:02
08-08-2022 20:20
@Anonymous User
From what I understand of the new TalkTalk/NOW TV partnership you have to make sure that any subscriptions you may have had directly with NOW are lapsed, or cancelled, before taking up any of the offers from TalkTalk. So do persevere and let us know how you get on.
08-08-2022 22:21
Agreed - but that wasn't the problem - hadn't used Now TV before. Talk Talk support said tonight there is a known issue for some customers, who had sport/cinema/entertainment with Talk Talk Tv. Its watchable in the meantime - just a frustrating user experience - and don't want to get charged twice for it. Cheers though.