Taking payments out to early

[Anonymous User]

Payments seem to come out of my account when you choose I paid for my broadband on the 5th January and you have taken another payment out the 15th January and this seems to be happening regularly 

[gavs82008]

@Anonymous User 

This is a customer forum only. So you will need to contact Now TV directly to get anything sorted.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

• Give us a call on 08007591213 to speak directly to a NOW TV advisor.

[Jleck]

This has been happening to me since June 2020 I’m now due to have my services suspended because everytime I pay my bill not even two weeks later they want the next payment.

im constantly struggling to pay one bill a month never mind two and any time Iv contacted them I get a foreign sounding person who basically tells me pay it or lose services no help they don’t even listen to what I’m saying it’s a bloody disgrace

[gavs82008]

@Jleck 

Keep calling the broadband team until you get it sorted.

Have a nosy through this link.

https://help.nowtv.com/article/codes-of-practice