16-01-2021 21:02
Payments seem to come out of my account when you choose I paid for my broadband on the 5th January and you have taken another payment out the 15th January and this seems to be happening regularly
16-01-2021 21:22
@Anonymous User
This is a customer forum only. So you will need to contact Now TV directly to get anything sorted.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
18-01-2021 24:14
This has been happening to me since June 2020 I’m now due to have my services suspended because everytime I pay my bill not even two weeks later they want the next payment.
im constantly struggling to pay one bill a month never mind two and any time Iv contacted them I get a foreign sounding person who basically tells me pay it or lose services no help they don’t even listen to what I’m saying it’s a bloody disgrace
18-01-2021 7:26
Keep calling the broadband team until you get it sorted.
Have a nosy through this link.
https://help.nowtv.com/article/codes-of-practice