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Mel89
Newbie

Taking payments out to early

Payments seem to come out of my account when you choose I paid for my broadband on the 5th January and you have taken another payment out the 15th January and this seems to be happening regularly 

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gavs82008
Legend 5
Legend 5

Re: Taking payments out to early

@Mel89 

This is a customer forum only. So you will need to contact Now TV directly to get anything sorted.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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Jleck
Advocate

Re: Taking payments out to early

This has been happening to me since June 2020 I’m now due to have my services suspended because everytime I pay my bill not even two weeks later they want the next payment.

im constantly struggling to pay one bill a month never mind two and any time Iv contacted them I get a foreign sounding person who basically tells me pay it or lose services no help they don’t even listen to what I’m saying it’s a bloody disgrace

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gavs82008
Legend 5
Legend 5

Re: Taking payments out to early

@Jleck 

Keep calling the broadband team until you get it sorted.

 

Have a nosy through this link.

https://help.nowtv.com/article/codes-of-practice


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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