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Lys2
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Taken monthly payments despite cancelling pass.

I cancelled my free pass and I still got charged 11,99 how do I get my money back
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RoyB Mentor 1
Mentor 1

Re: Taken monthly payments despite cancelling pass.

@Lys2 

 

Use the following to get to Live Chat, and explain your predicament, and if they can see you haven’t used the Movie Pass, they will likely refund it:-

 

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

 

There are a couple of issues with Cancel:-

 

Firstly, don’t do it at the last minute, because the payment process, which can take 24 hours, may have already been initiated;

Secondly, make sure you follow the Cancel procedure to the bitter end; it’s easy to get halfway, think you are done, but you aren’t.


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