Taken money again even though cancelled, second time

[Anonymous User]

Now tv have taken money from my account again even though I added a discount code and cancelled them straight away to be sure I wouldn’t be charged. This isn’t the first time this has happened. Last time I didn’t enter any discount code and they just took money which wasn’t theirs to take and tried saying someone must have done it. I was out all day so know no one had, they did refund but that isn’t the point. Also I’m trying to cancel them now and it’s not letting me do it. Also it won’t let me sign in using my email address and says that both my email and password are wrong, but will let me sign in with my username. Nowtv are doing this to other people too taking money, wonder how much money they are getting away with stealing from customers each year.

Seen other posts on here about it, conveniently it won’t allow me to reply to those posts.

I will be cancelling my whole now tv package and instructing my bank to never pay anymore money to now tv. It has really rattled me. Also considering contacting ofcom and watchdog. I recommend others do the same as this is fraud, regardless of how big a company they are, they aren’t untouchable.

[Anonymous User]

They've done exactly the same for me too. Thought I'd made a mistake and not properly cancelled after my free month so blamed myself. This time I screeshotted it when I cancelled and they've renewed it again. Genuinely fraud from them.

[Anonymous User]

has done exactly same to me , didn't screen shot my cancellation thou.. But I did get my money refunded. First month is free which is wisely hidden and this is automatically subscribed I paid the second month thought it was my fault not reading the underlines... and then cancelled subscription, set up a password then BANG. third month money was made paid for the CINEMA SUBS, lost a plot...so fricking piissed off.. 

https://community.nowtv.com/t5/Cinema/SKY-CINEMA-I-never-Subscribed-WTF/m-p/457158#M12632

I WAS PRETTY WEARY WITH SETTING UP MY BANK DETAILS FOR ENTERTAINMENT PACKAGE AND DIDN'T EVEN SEEN ANY HINT OF ME SUBSCRIBING FOR CINEMA PASS. TIME TO CANCEL ENTERTAINMENT PACKAGE ASAP,, THATS NOW.

Hope they will sort this issues out.

HTH

[Anonymous User]

They have taken my bank details off for me so they can’t accidentally steal money out of my Account now thankfully. Means I won’t ever subscribe to anything again which is a shame really as we did use it from time to time x x

[Anonymous User]

Having my bank details removed has so far stopped this, only been a few days. It’s so annoying though as now I can never use any of the passes even if I want to as then my bank details will be set up. It is pretty pointless me being with now tv at all. I am wondering if we should try Netflix out instead. Want to check that sky have nothing to do with Netflix first though. 🙄
Also sky have ripped us off telling us we can receive sky in our area, even though we can’t, then saying that our refund will be processed by 22 February and is in the system to do that, then guess what no refund. I wonder how many more phone calls it will take to also get that money back. Liars and fraud stars. I wouldn’t recommend them to anyone. Peeved is an understatement. Watchdog and ofcom will be getting informed, please do the same and let’s stop this insanity,

[Anonymous User]

I have cancelled too before the trial ended. They took money then I emailed saying I wanted it cancelled and it stopped for a few month and now they have charged again I have saw this has happened to a lot of people I have proof I cancelled so I’m getting legal action as it’s fraud and I haven’t been refunded a penny of what they took

[Anonymous User]

Cancelled twice with these shower of theifs and still taking my money absolute joke I want my money back or Ofcom it will be. Absolute joke of a company.

[RoyB]

@Anonymous User 

Can you please look under My Account/Bills & Payments, and report back whether you can see the payments that were taken recorded there or not?

[Anonymous User]

Yes I can see the payments but we've cancelled our passes twice now and they still renew it and take our money its impossible to stop it.

[RoyB]

@Anonymous User 

Could anyone - even a very small child - be turning it on again without your knowledge?

This would reveal itself as a pattern of payments varying in date by more than a day or so, from a fixed monthly renewal date.

Also, you should set a Payment PIN under My Account/Settings & PINs to preclude any chance of this in the future.

You really need to ask Live Chat what is going on though - are your Cancels failing for some reason under your control, or some reason under NowTV’s control, do they have records of your Account being used after the Cancels, and so on.

I know it’s a pain, but if something is going wrong at the NowTV end, and you can help get it fixed, you will be doing everyone a favour.

And if it isn’t, it’s something you are doing or not doing, and they can tell you what, you will be doing yourself a favour.

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

[Anonymous User]

I was trying to cancel my free trial but couldn't fine where in your website corner is. Until the day it reached the expiry date, so u shouldn't take a payment yet. And onethink more I didn't even watch because most the movies didn't played in my devices. And yet u want me to pay the amount? No I will not pay it, sorry! I am not happy to pay it because the services Is not useful and I as I said, I was trying to Cancel it but the services doesn't want me to do it. 

[RoyB]

@Anonymous User 

You Cancel under My Account/Passes & Vouchers, on the web, in the app, or indeed anywhere you can get My Account up with these details.

You need to Cancel no later than the sixth day of the trial, as once the billing cycle starts, up to 24 hours before the payment point, even though it won’t actually take the money until the eighth day, you can’t Cancel while the payment cycle is in progress.

Difficulties with playback are best reported on Live Chat when they happen, so they can be investigated at the time.

NowTV will likely have taken the payment by now, so it’s not a case of you not paying it, it’s a case of you trying to get it back.

But first, now you know where Cancel is, go in and Cancel the running Passes.

Next, get on to Live Chat as below, who will be able to see that you haven’t used the paid-for Pass, and either help resolve your difficulties with watching NowTV so you can get your money’s-worth, or consider a refund for you.

Get in Touch (all the options, and the best place to start):-

https://help.nowtv.com/gb/get-in-touch/

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 Live Chat and Send Us a Message:-

https://help.nowtv.com/contact-us/managing-my-devices

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

Good luck!