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Switched account email to a new address but mail is still being sent to the old address

I'm able to log in with the new email address so the change took effect on some level, but I'm still receiving messages via the old address. Is this a known issue and is it fixable?

1 Reply
Legend 5
Legend 5


Best to jump onto live chat and explain the situation.

Just make sure to click “chat online”.

FYI that I do not work for NOW, just a NOW customer trying to help