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RogerT66
Newbie

Suspicious charges from NOW TV - Need to confirm they are correct.

I have 3x suspicious charges from NOW TV this month which I'm not aware off. 

Please advise if anyone recognises these charge titles or are having a similar issue. Plus any suggestion on how to fix / prevent ? As far as I'm aware myself and my wife are the only people with access to my account and neither of us know what these charges are for. So very worrying.... 

 

30th May - NOW 765AA Boost £4.00

30th May - NOW 7AF8C Cinema £9.99

16th May - NOW F12EA Ents £9.99

 

Many Thanks - Roger 

1 Solution
gavs82008
Legend 5
Legend 5

@RogerT66 

What you described is exactly what the membership is.

30th May - NOW 765AA Boost £4.00 - BOOST

30th May - NOW 7AF8C Cinema £9.99 - CINEMA

16th May - NOW F12EA Ents £9.99 - ENTERTAINMENT

 

So what memberships do you currently have? 

 

Did you take out a trial for any of the above?

 

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

2 Replies
gavs82008
Legend 5
Legend 5

@RogerT66 

What you described is exactly what the membership is.

30th May - NOW 765AA Boost £4.00 - BOOST

30th May - NOW 7AF8C Cinema £9.99 - CINEMA

16th May - NOW F12EA Ents £9.99 - ENTERTAINMENT

 

So what memberships do you currently have? 

 

Did you take out a trial for any of the above?

 

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

Hi @RogerT66 

 

Those are definitely NOW reference numbers and the charges came from NOW.

 

Have you got a Payment Pin setup on your account ?

 

Does anybody have access to your playback devices apart from you and your wife ?

 

Did you take up a 7 day free Cinema / Entertainment / Boost NOW trial recently ?

 

When going on your NOW online account is there any suspicious registered devices ?

 

Did you give away or recycle any old hardware with the NOW App on without deleting your account information ?

 

Jump over to NOW live chat for further assistance & help (click on the green chat online button from the link page below to reach out to live chat).

 

https://help.nowtv.com/article/how-to-submit-a-complaint