31-05-2022 14:18
I have 3x suspicious charges from NOW TV this month which I'm not aware off.
Please advise if anyone recognises these charge titles or are having a similar issue. Plus any suggestion on how to fix / prevent ? As far as I'm aware myself and my wife are the only people with access to my account and neither of us know what these charges are for. So very worrying....
30th May - NOW 765AA Boost £4.00
30th May - NOW 7AF8C Cinema £9.99
16th May - NOW F12EA Ents £9.99
Many Thanks - Roger
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31-05-2022 14:25
@Anonymous User
What you described is exactly what the membership is.
30th May - NOW 765AA Boost £4.00 - BOOST
30th May - NOW 7AF8C Cinema £9.99 - CINEMA
16th May - NOW F12EA Ents £9.99 - ENTERTAINMENT
So what memberships do you currently have?
Did you take out a trial for any of the above?
31-05-2022 14:25
@Anonymous User
What you described is exactly what the membership is.
30th May - NOW 765AA Boost £4.00 - BOOST
30th May - NOW 7AF8C Cinema £9.99 - CINEMA
16th May - NOW F12EA Ents £9.99 - ENTERTAINMENT
So what memberships do you currently have?
Did you take out a trial for any of the above?
31-05-2022 14:30
Hi @Anonymous User
Those are definitely NOW reference numbers and the charges came from NOW.
Have you got a Payment Pin setup on your account ?
Does anybody have access to your playback devices apart from you and your wife ?
Did you take up a 7 day free Cinema / Entertainment / Boost NOW trial recently ?
When going on your NOW online account is there any suspicious registered devices ?
Did you give away or recycle any old hardware with the NOW App on without deleting your account information ?
Jump over to NOW live chat for further assistance & help (click on the green chat online button from the link page below to reach out to live chat).
https://help.nowtv.com/article/how-to-submit-a-complaint