I ordered Super fibre broadband with free anytime calls landline, and I had clicked on this option advertised to start my online order and new contract a month ago. I had also rang New Broadband and an agent said this free calls landline option was available as also being offered from other suppliers.
I joined a month ago and then recieved a bill for £159.00 on my first payment and I had been cut off the phone line. I had no idea this phone line was being charged for and feel dissapointed and duped as I clicked on option for free unlimted calls advertised. I tried to talk to customer services, but had no help in this matter.
Not sure what to do as Christmas is coming just had surgery and this is not what I needed. I feel mislead and I wondered if anyone can help?
You’ll need to keep pestering the broadband and calls team.
How to submit your complaint:
I keep trying Gavs, but I cant get through and no response. This is the worst news ever finding a bill that I knew nothing about until today. I had clicked on unlimited free calls as per the advert and commited to what I could afford £22.00 per month. I am so upset how this can happen like this and wish it could be resolved.
Good luck mate, sounds horrible!
You can also try sending an email to customer support. Address in the picture below.