06-12-2021 16:22
All,
I ordered Super fibre broadband with free anytime calls landline, and I had clicked on this option advertised to start my online order and new contract a month ago. I had also rang New Broadband and an agent said this free calls landline option was available as also being offered from other suppliers.
I joined a month ago and then recieved a bill for £159.00 on my first payment and I had been cut off the phone line. I had no idea this phone line was being charged for and feel dissapointed and duped as I clicked on option for free unlimted calls advertised. I tried to talk to customer services, but had no help in this matter.
Not sure what to do as Christmas is coming just had surgery and this is not what I needed. I feel mislead and I wondered if anyone can help?
06-12-2021 17:20
@Anonymous User
You’ll need to keep pestering the broadband and calls team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint:
06-12-2021 18:36
I keep trying Gavs, but I cant get through and no response. This is the worst news ever finding a bill that I knew nothing about until today. I had clicked on unlimited free calls as per the advert and commited to what I could afford £22.00 per month. I am so upset how this can happen like this and wish it could be resolved.
06-12-2021 19:48
@Anonymous User
Good luck mate, sounds horrible!
You can also try sending an email to customer support. Address in the picture below.