Subscription

[PO]

I wanted to watch FI and then followed the instructions for a subscription. Once completed and logged in I was directed to get an app. Trying to do so I was told I was not in the right country to get the app. My devices are registered in Kenya. Can I get a refund of my subscription?

[gavs82008]

@PO 

Can’t you briefly change to the UK for the devices? Are you in the UK currently?

[PO]

I am in the UK for two days.

[gavs82008]

@PO 

The product works in the UK only. So if you changed your device account to UK you’ll be able to download and watch.

That said to get a refund you need to speak with staff via live chat. Make sure your signed in and click the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

Then if you don’t intend on using your account follow the steps in this link.
https://help.nowtv.com/article/make-a-data-request