05-07-2021 22:06
Hi,
I never subscribed for a months subs, i have not use the platform for quite some time now.....
I checked my bank this afternoon, i have paid £9.99 and £3.00 of which i, nor my partner authorised.
The last time we used NOW was last year due to everything that was on here we have seen.
How do i get my money back for something i am not going to use?
I have cancelled future payments.
Thanks Kez
Solved! Go to Solution.
05-07-2021 22:12
@Anonymous User
Have you set up a payment PIN and changed your password so things like this cannot happen again?
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
Then either head on to live chat by clicking “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or send an email to customer support, address is in the below picture.
05-07-2021 22:12
@Anonymous User
Have you set up a payment PIN and changed your password so things like this cannot happen again?
https://help.nowtv.com/article/change-payment-pin-parental-pin-settings
Then either head on to live chat by clicking “chat online”.
https://help.nowtv.com/article/how-to-submit-a-complaint
Or send an email to customer support, address is in the below picture.