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Anonymous User
Not applicable

Subscription restarted???

Hi,

 

I never subscribed for a months subs, i have not use the platform for quite some time now.....

I checked my bank this afternoon, i have paid £9.99 and £3.00 of which i, nor my partner authorised.

The last time we used NOW was last year due to everything that was on here we have seen.

 

How do i get my money back for something i am not going to use?

I have cancelled future payments.

 

Thanks Kez

1 ACCEPTED SOLUTION
gavs82008
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@Anonymous User 

Have you set up a payment PIN and changed your password so things like this cannot happen again? 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Then either head on to live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Or send an email to customer support, address is in the below picture.

07CDF227-2A8B-4627-9459-EA7275753E4F.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help

View solution in original post

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you set up a payment PIN and changed your password so things like this cannot happen again? 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

Then either head on to live chat by clicking “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Or send an email to customer support, address is in the below picture.

07CDF227-2A8B-4627-9459-EA7275753E4F.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help