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hezie99
Mentor

Subscription Issue

Hi,

 

I received an email to say i had subscribed to entertainment through amazon, i have not done any thing of the sort and there is no subscription on my amazon account, can someone please clarify whats going on?

Thanks

Michael

6 REPLIES 6
gavs82008
Legend 5
Legend 5

@hezie99 

You will need to contact Amazon directly to confirm what’s going on. 

FYI that I do not work for NOW, just a NOW customer trying to help
hezie99
Mentor

see id understand that but the only contact i've had is from NOW.. nothing from amazon by email or on my amazon account so i dont understand

gavs82008
Legend 5
Legend 5

@hezie99 

It could be a glitch, but have you definitely not got any payments coming off your bank account? 

If I were you I’d still contact Amazon to make 100% sure. Because all that NOW staff would say is to contact them as the billing is not through NOW.

FYI that I do not work for NOW, just a NOW customer trying to help
hezie99
Mentor

Amazon cant find anything either.. now my NOWTV account subscriptions has a big RED line at the top and doesnt show anything sigh

gavs82008
Legend 5
Legend 5

@hezie99 

Very odd! 
What about checking this link for duplicate accounts with the same payment details?
https://help.nowtv.com/article/find-an-account

For a peace jump onto live chat and speak with staff. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

80A4ADE1-CB93-4EEB-B5DF-9B3E0D94B476.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
hezie99
Mentor

yup odd indeed.. i havent been billed for it so ill keep an eye on my bank account but neither amazon or now can cancel it so who knows