Subscription Issue

[hezie99]

Hi,

I received an email to say i had subscribed to entertainment through amazon, i have not done any thing of the sort and there is no subscription on my amazon account, can someone please clarify whats going on?

Thanks

Michael

[gavs82008]

@hezie99 

You will need to contact Amazon directly to confirm what’s going on. 

[hezie99]

see id understand that but the only contact i've had is from NOW.. nothing from amazon by email or on my amazon account so i dont understand

[gavs82008]

@hezie99 

It could be a glitch, but have you definitely not got any payments coming off your bank account? 

If I were you I’d still contact Amazon to make 100% sure. Because all that NOW staff would say is to contact them as the billing is not through NOW.

[hezie99]

Amazon cant find anything either.. now my NOWTV account subscriptions has a big RED line at the top and doesnt show anything sigh

[gavs82008]

 

@hezie99 

Very odd! 
What about checking this link for duplicate accounts with the same payment details?
https://help.nowtv.com/article/find-an-account

For a peace jump onto live chat and speak with staff. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

[hezie99]

yup odd indeed.. i havent been billed for it so ill keep an eye on my bank account but neither amazon or now can cancel it so who knows