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Nat1986
Mentor
‎19-03-2023 16:09

Struggling to make payment

I've changed my card details recently as it expired, my service has now been suspended and I'm trying to enter my new card details to pay to no avail it keeps saying try again in a moment. I've tried numerous times l

 Someone help please 

0
4 Replies
RoyB
Legend
‎19-03-2023 16:15

@Nat1986 

Payment for what? Streaming or Broadband?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
0
Nat1986
Mentor
‎19-03-2023 16:21

In response to RoyB
Hi,
It's for my broadband, I put my card details in but it says payment cannot
be taken, try again in a few moments and I've tried about 20 times, funds
are there
0
gavs82008
Legend 5
Legend 5
‎19-03-2023 17:06

In response to Nat1986

@Nat1986 

Use the “pay my bill” section from this link.
https://help.nowtv.com/get-in-touch/now-broadband-calls/making-a-payment

Or call this number.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

FYI that I do not work for NOW, just a NOW customer trying to help
0
Nat1986
Mentor
‎19-03-2023 18:55

In response to gavs82008
It's still not going through. I've given up will try tomorrow on the work
computer. Thanks for your help if it doesn't work tomorrow I'll ring the
number