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Anonymous User
Not applicable

Streaming limit.

Extended my Now TV subscription for 3 months mainly due to be able to stream from 2 devices.

 

Tried to watch on multiple devices and now  a limit message is shown. 

 

I can't remember seeing any notification, or had a refund since they've removed some functionality. 

 

Are they allowed to do this?

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this thread.

 

https://community.nowtv.com/t5/Account-Billing/Losing-watch-on-2-device-s-at-same-time/td-p/561671/jump-to/first-unread-message

 

But yes NOW have every right to change what they want with their service. 

Short answer is to watch on more than one device you’ll need to take out Boost. 

Whilst I don’t agree with the move we have to accept and move on. Since 19th July it changed and won’t be going back anytime soon.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for the information.

 

It has put me off renewing now, I extended specifically for the 2 device stream. They shouldn't be allow to sell the membership full well knowing they are going to remove functionality, then try and charge more for the same service!

gavs82008
Legend 5
Legend 5

@Anonymous User 

If it’s any consolation I’m only paying £1 for Boost. For “cancelling” and getting the discount. 

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

That being said when boost was made available I instantly got it purely for 1080p and 5.1 so it’s not affected me at all.

FYI that I do not work for NOW, just a NOW customer trying to help