I went online in MArch 2019 to cancel my Movies pass. The message on the Portal said it was done and that I would receive a confirmation email. However I never did receive this email (I even checked my spam folder) and found out that I have been charged for the past 2 months. So, today, I went through the whole cancellation process and got a similar message (including that I would receive a confirmation email within 3 hours), but no email. Can you please ensure this time my cancellation is taken into acount and I am no longer charged.