@Anonymous User wrote:
I cancelled my now cinema back in November and iv been charged again in December and it’s still active! Why why why!?
Thank you for letting us know this, we have actioned your account and sent you a confirmation email 🙂
I went online in MArch 2019 to cancel my Movies pass. The message on the Portal said it was done and that I would receive a confirmation email. However I never did receive this email (I even checked my spam folder) and found out that I have been charged for the past 2 months. So, today, I went through the whole cancellation process and got a similar message (including that I would receive a confirmation email within 3 hours), but no email. Can you please ensure this time my cancellation is taken into acount and I am no longer charged.