I’m getting so annoyed now as the bot chat is crap I’m being charged twice for my now tv subscription this month & last month could be more but how do I get that back nothing has worked
@Louise
Jump onto live chat and report with staff.Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
same thing happened to me; it's quite unpleasant dealing with NOW
@brianspence
For what?
TV or broadband?
If it was TV did you speak to staff using the method in my post?
tv
Then speak to staff using the method in my first post.
I already have; i meant it happened to me past-tense
