If I were you set up a payment PIN which will prevent any new memberships being signed up without your consent.
https://help.nowtv.com/article/change-pin-settings
For any chance of a refund you need to go onto live chat and speak with staff. By clicking “chat online” within the green box, don’t hit “get help quicker” as this is the bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Since you said dormant account. Are you still wanting an account? If not send an email that support using the address in the below picture to close your account.
