Sports subscription accidently added

[Anonymous User]

Hi

We have signed up for the free 7 day trial of the entertainment and movie package and think its good value so will more than likely keep those 2 packages.

However our 7 year old has managed to sign up for the sports package on the x box last night without us knowing.

I found out today when checking my card payments that they had taken the £34 for the sports package which I immediately cancelled although it says I can watch till 22nd April however we don't watch any of the sports anyway.

My question is can I get the payment refunded or is it my fault and its too late?

Going forward I have put parental controls on the X box and I assume you can do it in the NOW app.

Not sure of a way to contact NOW on the phone? Is it just through the web?

Thanks.

[schnapps]

Hi @Anonymous User 

To prevent somebody buying a NOW membership on your devices you need to add a Payment Pin to your account.

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings 

With regards to a refund, jump over to NOW live chat and explain to them what's happened.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[gavs82008]

@Anonymous User 

Assuming you haven’t watched anything on the sports channels or demand then you should be in a good position to get a refund. 

You’ve done the right thing with adding PIN to your account.

Head on to live chat, by clicking on “chat online” and hopefully NOW staff can help you with the refund.

https://help.nowtv.com/article/how-to-submit-a-complaint

You could also fill this form out.

https://account.nowtv.com/payments/query/incorrect-charge

Or send an email to customer support, address in the below picture.